Track Order
Track Your Order
Enter your tracking number below to view the latest available shipment updates. You can find this number in your shipping confirmation email.
Tracking information not updating?
Tracking updates may take time to appear while the carrier receives and scans your parcel. A “label created” status means shipment information has been registered; it does not, by itself, confirm that the carrier has received the parcel.
If you cannot find your tracking number, check your inbox and spam folder for your shipping confirmation email, or contact us for help.
Processing and estimated delivery times
Orders are normally prepared and dispatched within 1–3 business days after payment confirmation. Orders received after 5:00 PM GMT (UTC+0), on weekends, or on public holidays enter processing on the next business day.
| Destination | Transit after dispatch | Estimated total, including processing |
|---|---|---|
| United States | 7–14 business days | 8–17 business days |
| Other supported destinations | 5–14 business days | 6–17 business days |
Business days are Monday–Friday, excluding public holidays. These are estimates, not guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, and public holidays can affect delivery.
For full details, please see our Shipping Policy.
Orders with more than one parcel
Some orders may be dispatched in separate parcels and arrive on different days. We will provide the tracking information available for each shipment. There is no additional shipping charge after checkout simply because an order is split into separate parcels.
Need help with your delivery?
You can contact us at any stage if you have questions. Please get in touch if:
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Tracking has not shown a new update for more than 10 business days.
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Your order has not arrived within the estimated delivery period.
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Tracking shows delivery, but you cannot locate your parcel.
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Your parcel or item arrives damaged, or you receive the wrong item.
Email support@lioraone.com with your order number, tracking number if available, and a brief description of the issue. We will investigate and help resolve the problem in line with our Shipping Policy and your applicable consumer rights.
Contact information
Liora (operated by DASTCOMMERCE LTD)
Registered in England and Wales. Company number: 16755047.
Registered office and correspondence address:
71–75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
Email: support@lioraone.com
Phone: +44 20 3996 9141
Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT (UTC+0)
You can email us at any time. Messages received outside our support hours will be handled during our next available business hours.