Shipping Policy

Last updated: September 21, 2026

Liora is operated by DASTCOMMERCE LTD, a company registered in England and Wales under company number 16755047. This Shipping Policy applies to orders placed at lioraone.com.

1. Shipping destinations

We ship to the United States and to the international destinations supported by our checkout. Delivery availability depends on the destination and the products ordered.

Enter your delivery address at checkout to see whether shipping is available and to review the delivery charge before placing your order. If no shipping option is available for your address, please contact us at support@lioraone.com.

2. Order processing

Orders are normally prepared and dispatched within 1–3 business days after payment is confirmed.

• Processing days: Monday–Friday, excluding public holidays.

• Daily order cut-off: 5:00 PM GMT (UTC+0).

• Orders received after the cut-off, on weekends, or on public holidays enter processing on the next business day.

Processing time is separate from the carrier’s transit time. If we become aware of a significant processing delay affecting your order, we will contact you using the email address provided at checkout.

3. Shipping charges and delivery estimates

The following standard rates and estimates apply unless an eligible shipping promotion is clearly displayed before purchase:

Destination	Standard shipping charge	Processing time	Transit after dispatch	Estimated total delivery time
United States	$5.99 USD	1–3 business days	7–14 business days	8–17 business days
Other supported destinations	$6.99 USD	1–3 business days	5–14 business days	6–17 business days

Business days are Monday–Friday, excluding public holidays. The total estimates combine processing and transit time and are subject to the order cut-off described above.

Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, and public holidays can affect delivery. If your order has not arrived within the estimated delivery period, contact us so we can investigate and help resolve the delay.

4. Currency, promotions, and optional extras

The standard shipping rates above are stated in USD. If you shop in another supported currency, the shipping charge in your checkout currency will be displayed before payment.

Any free-shipping promotion applies only to the qualifying products or orders described in that offer. The applicable shipping discount will be reflected at checkout.

Shipping protection, if offered, is an optional extra with a separately displayed price. It is not required to obtain help with a delivery problem or to receive the remedies described in this policy or provided by applicable law.

5. Order tracking and separate shipments

After dispatch, we will email your shipment confirmation and tracking information. You can also visit our Track Order page.

Tracking updates may not appear immediately after dispatch because the carrier must first receive and scan the parcel. A delay in the first tracking scan does not, by itself, mean the parcel is lost.

If your order is dispatched in separate parcels, the parcels may arrive on different days. We will provide the tracking information available for each shipment. Splitting an order does not create an additional shipping charge after checkout.

6. Taxes and import charges

Shipping charges are separate from the product price. Where a product price is marked as tax-inclusive, that indication applies to the taxes included in that displayed price.

International deliveries may be subject to import duties, import taxes, or customs-clearance charges imposed by the destination country. These charges are separate from our standard shipping rates unless expressly included at checkout.

If such import charges are not collected by us at checkout, the recipient may be required to pay them to the relevant authority or carrier, where applicable. For information about destination-specific import requirements, contact your local customs authority before ordering.

7. Delayed, lost, damaged, or incorrect deliveries

Contact support@lioraone.com if:

• Your order has not arrived within the estimated delivery period.

• Tracking has not shown a new update for more than 10 business days.

• Your parcel or product arrives damaged.

• You receive the wrong item.

• Tracking shows delivery, but you cannot locate the parcel.

Include your order number, tracking number if available, and a short description of the issue. For damage or an incorrect item, photographs of the item and packaging can help us investigate.

We will work with the carrier to investigate delivery problems. If a shipment is confirmed lost, or an item arrives damaged or incorrect, we will arrange an appropriate replacement at no additional cost or a refund, subject to your applicable consumer rights. If an entire order is confirmed lost and refunded, the refund will include the standard delivery charge paid for that order.

If tracking shows delivery but the parcel is missing, first check the delivery address, any designated safe place, and whether someone at the address accepted it, then contact us for assistance.

8. Address corrections and delivery changes

Please check your delivery details before placing an order. If you notice an error or need to request a cancellation, email us as soon as possible with your order number.

We will try to accommodate changes before dispatch, but changes may no longer be possible once an order has entered shipment processing or has been handed to the carrier.

If a parcel is returned because of an incomplete or incorrect address supplied with the order, we will contact you to discuss the available options. Any proposed reshipping charge will be explained and agreed with you before reshipment.

9. Returns and consumer rights

For returns after delivery, please see our Refund Policy and contact us for return instructions.

Nothing in this Shipping Policy limits your statutory rights, including any rights relating to non-delivery, late delivery, damaged goods, or goods that do not match their description.

10. Contact us

Liora (operated by DASTCOMMERCE LTD)
Company registration number: 16755047
Business address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: support@lioraone.com
Phone: +44 20 3996 9141
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT (UTC+0)